Making a complaint

At AMP Capital, our commitment to delivering outstanding investment outcomes for our clients, is at the heart of what we do. If you're unhappy with any of our products or service, or you have a concern or complaint, we want to hear from you.

Contact us

location_on GPO Box 5445, Sydney NSW 2001, Australia

email clientservices@ampcapital.com

phone 1800 658 404

How long does it take?

We’ll aim to resolve your complaint as soon as possible or within 5 business days. If there is a delay or additional time is needed, we will let you know.

What if I’m not satisfied with the outcome of the complaint?

The AMP Customer Advocate is a service available to allow customers to have their complaints reviewed by someone independent of our complaint handling process (though still within AMP) and may be able to help you by reviewing your complaint to ensure the outcome is fair and reasonable. You will not be disadvantaged in any way if you ask the AMP Customer Advocate to review your complaint.

 

You can find out more information about the AMP Customer Advocate on AMP's website.

Resolution options outside AMP Capital

If you’re not satisfied with our response to your issue, you have the option to contact the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution body which provides independent financial services complaint resolution that is free to consumers. AFCA can only help you once your issue has been reviewed through AMP Capital’s internal dispute resolution process. 

 

Australian Financial Complaints Authority contact details:

Phone: 1800 931 678
Email: info@afca.org.au
Post: GPO Box 3, Melbourne VIC 3001, Australia
Online: afca.org.au

 

There may be a time limit for referring your complaint to AFCA. You should contact them or visit their website for more details.

Important notes

While every care has been taken in the preparation of this information contained in this website, neither AMP Capital Investors Limited (ABN 59 001 777 591)(AFSL 232497) nor any member of the AMP Group make any representation or warranty as to the accuracy or completeness of any statement in it including without limitation, any forecasts. This content has been prepared for the purpose of providing general information only, without taking account of any particular investor’s objectives, financial situation or needs. Investors should, before making any investment decisions, consider the appropriateness of the information on this website, and seek professional advice, having regard to their objectives, financial situation and needs. Content sourced from Cuffelinks and Livewire does not represent the views of AMP Capital or any member of the AMP Group. All information on this website is subject to change without notice. 

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